Shipping policy
**Citrine Jewel Online Store Shipping Policy**
At Citrine Jewel, we understand the excitement of receiving your beautiful jewelry. We are committed to providing you with a smooth and reliable shopping experience, and that includes transparent and efficient shipping. Please take a moment to review our shipping policy:
**1. Shipping Locations:**
We are pleased to offer shipping within the United States, Canada and Europe. At this time, we do not offer international shipping.
**2. Processing Time:**
- All orders are processed within 1-2 business days.
- During peak seasons, please allow for an additional day for order processing.
**3. Shipping Methods:**
- We offer standard shipping for all orders.
- Shipping times may vary, but typically, standard shipping takes 3-5 business days.
**4. Shipping Charges:**
- Enjoy free shipping for USA and Canada on orders over $75
**5. Lost or Stolen Packages:**
- Citrine Jewel is not responsible for lost or stolen packages once they have been marked as delivered by the carrier.
- If you believe your package was lost or stolen, please contact the carrier directly.
**6 Address Information:**
- Please ensure that the shipping address provided during checkout is accurate and complete.
- Citrine Jewel is not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.
**7. Shipping Delays:**
- While we make every effort to ensure timely delivery, shipping delays due to weather, natural disasters, holidays, or carrier issues are beyond our control.
- We appreciate your patience during such situations.
**8. Returns Due to Shipping Issues:**
- In the rare event that your order is returned to us due to an incorrect address or other shipping issues, we will contact you to resolve the matter.
- Additional shipping fees may apply for re-shipment.
**9. Contact Us:**
- If you have any questions or concerns regarding your order's shipping, please feel free to contact our customer support team at contactus@citrinejewel.com
Thank you for choosing Citrine Jewel. We appreciate your trust in us and are dedicated to delivering your jewelry to you in a safe and timely manner. If you have any further questions about our shipping policy, please don't hesitate to reach out.